Ordering and Returns

ORDERING & RETURNS

Order the Way You Want

Via Phone 1 800 256-4800

We are usually in the office 10 am to 5 pm Monday thru Friday.

Or leave an order on the answering machine after hours, weekends & holidays. 

Touchstone’s can ship orders via FedEx, UPS, or USPS, provided that you live in the carrier’s service area.   Please specify your shipping preference when placing your order.

 

Via Mail

Our address is:

Touchstone Artworks

5011 E. Texas St.

Bossier City, LA  71111


Order Online

Order thru our secure website at:      www.BessMaid.com

Our e-mail address is:      [email protected]

Satisfaction Guaranteed

Once your order leaves Touchstone’s, it is tracked to ensure that it’s delivered on time and trouble-free.  We guarantee every product for 30 days to assure your satisfaction.  We accept returns if the product isn’t what you expected or doesn’t meet your specifications within that 30 day period.  To make the return process easy, we offer Return Authorization (RA) numbers.

Return Policy

We accept returns within 30 days of shipping date for exchange or full merchandise refund.  Enclose a note with your merchandise stating whether you want to make an exchange or receive a refund or credit.

For the quickest processing of your return:

  1. Call to inform us of a return
  2. Receive an RA number (Return Authorization Number) for that item.
  3. Put the RA number on the outside of the box with the returned item.

The RA number will ensure that your return will be processed as a top priority.

Returns Address:

Touchstone Artworks

5011 E. Texas St.

Bossier City, LA  71111

Major Credit Cards Accepted

Save on COD Fees !!

Touchstone Artworks offers another payment option other than COD and credit card payments.    

This option is commonly called “Check by Phone”

“Check by phone” allows you to give Touchstone’s your bank routing number and account number by phone and to authorize us to deduct the amount of your order from your bank.

This is technically the same as writing a check but instead of presenting it to the UPS driver and paying a COD fee, you simply give us the bank information and save the entire COD fee, which is currently $13.50 by UPS.   You no longer have to be home to accept the shipment and pay the driver, freeing up more of your valuable time.

It will usually take 2-3 business days from the ship date before the charge is debited from your account.  There is NO CHARGE for this service and it only authorizes us to make the one transaction.

If you wish to use this service, simply have your checkbook handy when you place your order and a representative will assist you.